Travel smarter with MiniCabRide and enjoy £5 OFF on every ride. Book your journey today and save instantly. Limited-time offer. Use code: MCR5 ➤

Privacy Policy

We respect your privacy. This policy explains how Charlottetown Taxi collects, uses, and protects your personal information when you use our website or services.

Introduction

Charlottetown Transport Services, operating as Charlottetown Taxi (“we,” “our,” or “us”), is committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy applies to all personal data collected through our website (www.charlottetowntaxi.ca), booking form, phone and text communications, and any other interaction you have with our services across Prince Edward Island.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using our services, you agree to the collection and use of information as described in this policy.

  • We / Us / Our: Charlottetown Transport Services, operating as Charlottetown Taxi.
  • Personal Data: Any information that identifies or can identify you as an individual.
  • Services: Taxi rides, airport transfers, island tours, and all related transportation services offered by Charlottetown Taxi.
  • Website: www.charlottetowntaxi.ca

When you use our website or book a ride, we may collect the following:

Personal Identifiers

  • Full name, phone number, email address

Booking & Ride Information

  • Pickup and drop-off addresses, date and time, vehicle preference, number of passengers, special requests

Payment Information

  • We do not store card details. Payments are processed through secure, certified third-party payment providers.

Device & Website Data

  • IP address, browser type, pages visited, and cookies (see Section 9)

Communications

  • Records of calls, texts, emails, or messages you send us for support or booking purposes

We collect your information:

  • Directly from you — when you fill out our booking form, call or text us, or email us
  • Automatically — through cookies and standard website analytics when you visit our website
  • From third parties — where necessary to fulfill your booking (e.g., payment processors)

We use your personal information to:

  • Confirm and fulfill your ride or booking request
  • Contact you regarding your booking or any changes
  • Process payments and issue receipts
  • Respond to your questions, feedback, or complaints
  • Improve our website, services, and customer experience
  • Send service-related communications (not marketing, unless you opt in)
  • Comply with legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

We do not sell your personal data. We only share information where necessary:

  • Drivers: Name and pickup details are shared with the assigned driver to complete your ride
  • Payment Processors: To securely handle your payment transaction
  • Service Providers: Third-party tools that help us operate (e.g., website hosting, email services) — all bound by confidentiality agreements
  • Legal Authorities: Where required by law, court order, or to protect the safety of any person

We do not share your information with advertisers or third-party marketers.

We do not collect or store your credit card, debit card, or bank account details on our systems. All payment information is handled directly by secure, certified third-party payment processors. You will never be asked to share financial details over text or email.

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to staff who need it to provide your service.

While we take every reasonable precaution, no system can guarantee absolute security. If a data breach occurs that affects your rights, we will notify you as required by law.

Our website uses cookies — small files placed on your device — to:

  • Keep the site functioning properly
  • Understand how visitors use the site (analytics)
  • Remember your preferences

You can disable cookies in your browser settings at any time. Disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.aboutcookies.org.

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law. Booking records are typically retained for up to 2 years for operational and legal purposes. After that, your data is securely deleted or anonymized.

Under PIPEDA and applicable Canadian law, you have the right to:

  • Access — Request a copy of the personal information we hold about you
  • Correction — Ask us to correct inaccurate or incomplete information
  • Withdrawal of Consent — Withdraw consent for non-essential data processing at any time
  • Deletion — Request that we delete your personal data, subject to legal retention obligations
  • Complaint — Lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca

To exercise any of these rights, contact us at info@charlottetowntaxi.ca. We will respond within 30 days.

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

Our website may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

We may update this Privacy Policy from time to time. When we do, the revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Charlottetown Transport Services (Charlottetown Taxi)